TECHBUDDY IT SOLUTIONS
Privacy Policy
We respect your privacy. This policy explains what information we collect, how we use it, and the choices you have when you contact us for IT services.
Overview
How we handle your data
We collect only the information needed to respond to your enquiry, provide support, and improve our services. We do not sell your personal information.
If you contact us by phone, email, WhatsApp, or through our website forms, we may receive details such as your name, contact information, and a description of the issue. For on-site support, we may also record service location details for scheduling and billing.
Privacy details
Key points about collection, use, sharing, and security.
What information do you collect?
Information you provide when you contact us (such as name, phone number, email address, company name, and message). If you request service, we may also collect device details (model/serial), service history, and basic network information needed to troubleshoot.
How do you use the information?
To respond to enquiries, provide IT support and service updates, schedule visits, issue invoices/receipts, and improve service quality. We may also use it to communicate important security or service notices.
Do you share my data with anyone?
We share information only when necessary to deliver services (for example, with vendors or cloud providers you choose) or to comply with legal obligations. We do not sell personal information.
Do you use cookies or analytics?
Our website may use essential cookies for basic functionality and may use analytics to understand traffic and improve the site. You can control cookies through your browser settings.
How do you protect information?
We use reasonable administrative and technical safeguards, limit access to authorised personnel, and follow good security practices. No method of transmission or storage is 100% secure.
How can I request access or deletion?
You can request access, correction, or deletion of your personal information by emailing techbuddyits@gmail.com or contacting us on WhatsApp. We will respond within a reasonable timeframe, subject to legal and operational requirements.